General Print Information
All prints are signed by Claire Brooker and numbered according to the edition size.
Giclee prints are printed on demand on the paper stated beside the image. The paper and ink used is of archival quality and accredited by the Fine Arts Guild. In ‘normal conditions’ these can last up to 200 years.
Please note that there may be a slight variation between the colours of the artwork as viewed on the website and the actual printed colours. This is because computer screens vary and colour levels may differ from the actual artwork.
All prints are sold unframed and are of a delicate nature. To preserve your print, please avoid excessive handling, particularly the printed area and ensure that your print is framed under glass as soon as possible by a reputable framer.
If your print has been rolled for shipping, carefully unfurl it and place face down on a clean surface for a few hours before framing to allow it to flatten itself. Do not attempt to roll it the other way as this can cause creases.
Once framed, avoid hanging the artwork where it will receive prolonged exposure to direct sunlight, damp conditions or direct heat.
Dispatch and Shipping
Claire does not carry stock of giclee prints. Once payment has been received, the funds cleared and your order confirmed by email your artwork will be printed. This can take up to 10 working days. If the timescale includes a Bank Holiday or vacational period, additional time should be expected and if there is any unforeseeable problem with your order Claire will be in contact.
Normal delivery method is for the print to be packaged in a robust, protective cardboard tube.
Small (297 x 420mm) and medium (420 x 590mm) size prints will be sent via Royal Mail/Parcelforce on a 48 hour service, tracked and requiring a signature. There will be a shipping charge of £7.00.
Larger prints or multiple print orders will be sent by courier and delivery is free of charge within the UK.
If you live locally to Brighton please contact Claire if you wish to collect from the studio. For overseas destinations please contact her via email at firstname.lastname@example.org to obtain a shipping quote.
Currently Claire can only accept payment via bank transfer.
Lost and Damaged
In the case of non-delivery please wait 7 working days (14 days for overseas orders) from the date of your ‘your order has been dispatched’ email in case it has been delayed.
Claire cannot be held responsible for failure to deliver within the specified timescale due to unusual circumstances outside of her control or 'force majeure' such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other matters.
In the event that any prints are damaged in transit please retain the goods and contact her immediately via email at email@example.com.
If the packaging is visibly damaged on signing for the goods, please ensure that you record this with the delivery person. Once notified, Claire will arrange for the damaged print to be exchanged.
Please note that as giclee prints are printed on demand unfortunately they may not be returned or refunded unless damaged.